Setting up Your ViewSonic Touchscreen with an Elo Backpack/Mini Computer

Gipper Touch is compatible when using a ViewSonic Touchscreen with an Elo backpack/mini computer. In order to set up your ViewSonic touchscreen to display your Gipper Touch experience while using an Elo Backpack, follow the steps below. You can mount and plug in the touchscreen, but please do not take any other action on the touchscreen before completing the process below!

Table of Contents

• Prepping your ViewSonic Touchscreen
• Plugging in your Elo Backpack to the ViewSonic Touchscreen
• Sharing a Photo of your Touchscreen Setup

Prepping your ViewSonic Touchscreen

There are a few steps you need to take on the ViewSonic Touchscreen to disable some of its native functionality and to ensure exclusive interaction with your Gipper Touch Site through the Elo backpack/mini computer. If you run into any issues or questions throughout this process, please reach out to support@gogipper.com right away and our team will be able to assist.

To prepare your ViewSonic Touchscreen, complete the steps below.

On-Screen Display Menu

Accessing the On-Screen Display (OSD) Menu

Open the OSD Menu by clicking the Menu button on the ViewSonic remote control, or by clicking the Settings gear button on the front of the touchscreen

Disabling Write Away (Whiteboard)

Navigate to the second tab in the OSD Menu, which is the Write Away whiteboard feature
Toggle Write Away to OFF

Setting Up the Date, Time, and Auto On/Off Schedule

In the OSD Menu, navigate to the time settings

• Turn Automatic Date and Time to OFF, then manually set the correct Date, Time, and Time Zone
• Once the date and time are correct, turn Automatic Date and Time back to ON
• OPTIONAL: Set up an automatic on/off schedule for your touchscreen. The schedule list includes seven schedules, one for each day of the week.
  • For each of the seven schedules, configure the following:
    • Enabled: ON
    • Start Time = ON (when the screen should turn on)  - in 24-hour format
    • End Time = OFF (when the screen should turn off) - in 24-hour format
    • Input: Match the input of your Elo backpack (e.g., HDMI 1)
    • Select the correct Day of the Week
    • Ensure the schedule is set to repeat Every Week

Advanced Option

Match the following settings:

Accessing the Debug/Factory Settings Menu

In addition to the OSD Menu, there is a secondary settings menu that needs to be configured.

1. Press the Input button on the ViewSonic remote
2. Quickly press 9, 9, 1 in succession

Player Setting

1. Select Player Setting from the Debug Menu
2. Set No Signal Power Off to OFF

System Debug

1. Navigate to System Debug
2. Set Automatic Standby to OFF

Other Setting

1. Navigate to Other Setting in the Debug Menu
2. Update the following settings:

3. Navigate to the next page and update the following settings - see image below:

Additional notes & Optional Settings:

HDMI Setting

1. Navigate to HDMI Setting in the Debug Menu
2. Set CEC to OFF

Consider Covering Front-Facing Ports

As an optional precaution, we'd highly recommend covering the ports in the lower right corner of the touchscreen. The Channel Auto-Switch setting will disable the input or source from being changed without the remote or physical menu button.

We also highly recommend cover the front-facing power button. Your IT department may have a suggestion, but we have recommendations. Please reach out to support@gogipper.com for the recommendation.

Plugging in your Elo Backpack to the ViewSonic Touchscreen

Once you've gone through the above steps to prep your ViewSonic Touchscreen, you can move on to setting up your Elo Backpack.

To set up your Elo device and touchscreen experience:

1. Plug your Elo backpack into a wall outlet and connect your Elo backpack to the ports on the back of the touchscreen using an HDMI cord (rated 2.0 or higher) and a touch cord (USB A to B)
2. Click the power button on your Elo Backpack to power on the device and touchscreen
   • Note: if the input on the ViewSonic screen does not automatically change, you can use the input button on the remote to change it to HDMI1 
3. If you have not plugged in an ethernet cable you will be prompted to set up wifi. At this stage, connect to your organization's best wifi network
4. You should then get to the below "three options" screen. At this point, PAUSE and send an email to Gipper Support using the details in step 5

5.  Email support@gogipper.com with the below message and details (feel free to copy and paste). Please use the exact subject line:

SUBJECT: 

[ORG NAME] - Elo Ready for Setup

BODY OF EMAIL:

Hi,

This is [NAME] with [ORG NAME].

We’ve gone through the necessary Elo setup steps and are currently on the three options Elo screen. We are ready to move forward.
 

6. The Gipper team will then work directly with Elo to ensure your device has the latest software and is properly connected to the Gipper account. During this process, we may follow up with you to ask you to perform additional steps to help ensure your device is configured properly. Please do not take any further actions until you hear from us.

Sharing a Photo of your Touchscreen Setup

After all directions have been followed and your site has been deployed to the screen, please send a photo of your setup to support@gogipper.com for the Gipper team to review (if you already have an existing email thread with a Gipper Customer Success rep you can also send the photo there).

• Note: please still send a photo even if you're waiting on other features (wall wraps, shelves, graphics, etc.) in the surrounding area to be completed. We certainly want to see the final product when it's ready, but at this stage we primarily want to confirm the site has deployed correctly!

Examples:

Thank you for reading! If you have any questions, please contact our team by emailing support@gogipper.com or calling (929) 207-8459.