See below for details on unboxing your Elo backpack and understanding the various ports and cables, as well as an action item of sending a photo of the serial number on your elo backpack! This will also go through initial plugin steps. Keep in mind that this may need to be done in unison while mounting your touchscreen and backpack, or the ports on both devices need to be accessible if they’re already mounted.

Please keep in mind, this does not include detailed instructions on wall mounting your devices. We would recommend consulting your facilities/maintenance supervisors, technology coordinators, etc. for assistance with wall mounting!

Table of Contents

• What Comes in the Elo Backpack Box?
• 🚨 🚨🚨 Sending a photo of your backpack serial number 🚨🚨🚨
• Reviewing Networking Requirements and Whitelisting Information
• Understanding the Ports and Buttons
• Plugging in your Elo Backpack to a Touchscreen
• Connecting to internet and following additional directions

What Comes in the Elo Backpack Box?

The following materials should be included in your Elo Backpack Box:

1. Elo Backpack
2. Power brick
3. US power cable and European power cable
4. Two wifi antennas
5. Quick install guide
   • Note: The quick install guide will include wall mounting your backpack

🚨🚨🚨Sending a photo of your backpack serial number🚨🚨🚨

IMPORTANT: When you unbox your Elo Backpack for the first time, please take a photo of the serial number on the back of your Backpack and email it to support@gogipper.com - example:

Reviewing Networking Requirements and Whitelisting Information

To ensure proper device management and content delivery, EloView requires specific domains, ports, and optional IP addresses to be accessible on your network. Some school and district networks have these domains blocked, so please share the below article with your IT/Tech team so they can whitelist them to ensure proper operation!

• Network Requirements and Whitelisting for EloView

Understanding the Ports and Buttons

See below for details on the important ports and buttons to be familiar with:

Plugging in your Elo Backpack to a touchscreen

Please reference the images above for guidance when completing the following steps:

1. Screw in your wifi antennas
2. Plug the power cable into an accessible wall outlet and into the power cable port on the Elo Backpack
3. Connect an ethernet cable via the ethernet port
   • Note: ethernet is not required to operate but it's highly recommended

Not all backpacks will come with the necessary cords, but most touchscreens will require one of the below cord set ups:

USB C

1. Connect a USB C cord from the Elo Backpack unto the USB C port on the touchscreen

HDMI and USB Type A to type B

1. Connect an HDMI cable from the Elo Backpack to the HDMI port on the touchscreen
   • Note: Elo recommends using an HDMI cable that is rated 2.0 or higher
2. Connect the USB Type A to Type B cable from the Elo Backpack to the touchscreen
   • Note: not all Elo backpacks will come with an HDMI cable and a USB A to B cable, so you may need to obtain them. Please consult your IT/tech team when obtaining these cables.

Connecting to internet then following directions in additional document

You or your IT department can mount and plug in your touchscreen and backpack and connect it to the internet. Then, after that you can following the directions in an article listed below. If you've mounted and plugged in your touchscreen and backpack, and your Touch site is ready to displayed, you can:

1. Power on the device and connect it to wifi
   • Note: if you've connected to Ethernet the wifi connection menu may not appear right away
2. Pause at the below screen and follow the directions linked below (varies depending on touchscreen model)
   • Click here if you're using an LG touchscreen
   • Click here if you're using a ViewSonic touchscreen
   • Click here for all other touchscreen models

Thank you for reading! If you have any questions, please contact our team by emailing support@gogipper.com or calling (929) 207-8459.