Occasionally the background removal tool will experience errors due to firewall issues or because of the image layout. See below for types of errors and troubleshooting options.
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Spinning wheel
If you've selected an image, clicked "Remove Background," and have been met with an infinite spinning wheel you may be encountering firewall issues.
We integrate with a third party background removal website and some networks, specifically schools, will have that website blocked. Since Gipper isn't blocked you're able to access the tool and "make a call" to the website, but you can't actually go through the final stage and obtain the cutout (thus the spinning wheel).
To confirm you're encountering firewall issues please attempt to use the background removal tool while:
- On a computer and not connected to school network (preferably a personal computer)
- On our mobile app and using cellular data
If the tool works correctly during either of the above tests, the spinning wheel error is very likely happening because of firewall issues.
If this happens, reach out to your school's IT department and request the following domains be put on a safe/do not block list to ensure you can use the platform to the fullest extent:
https://gogipper.com
https://platform.gogipper.com
https://gippermedia.herokuapp.com
https://s3.amazonaws.com/platform-gipper
https://platform-gipper.s3.amazonaws.com
https://stripe.com
https://gipper-analytics.herokuapp.com/
https://dzfa1uifb0sb6.cloudfront.net
https://d2apt9kpoa4p1o.cloudfront.net
https://d1txs74qdv0iht.cloudfront.net
Here is a link to an article with more information about whitelisting, if needed!
Error message due to image layout
In order for the tool to remove the background of your image, it needs to be able to separate your subject from the background. If you received an error message while trying to remove the background of your photo, it is likely because of one of the following:
- The subject of your image is too far away
- The subject of your image is not clearly defined
- There is not enough color contrast between the subject of the image and the background
The subject in your image is too far away
If the subject of your photo is too far away, it can easily blend into the background of the photo, which prevents the tool from successfully separating the subject from the background.
Chose an image in which the subject is in the foreground or middle ground of the photo.
The subject of your image is not clearly defined
The tool can have trouble detecting your background if there is not a clear border or separation between the background and the subject.
Choose the highest quality photos you can with a single subject. Avoid group photos, photos that are blurry or low-resolution, group photos, or photos with a lot of background noise.
There is not enough color contrast between the subject and the background
If the subject and background of your photo are similar colors, it is difficult for the background remover to identify and separate one from the other. Similar colors or shades can easily blend together, which can lead to issues when using the background remover.
Try to choose photos that have clear color differences between the subject and the background.
Thank you for reading! If you have any questions, please contact our team by emailing support@gogipper.com or calling (929) 207-8459.