Gipper appreciates the services GoGuardian provides and recognizes that your students’ safety comes first and foremost. That said, Gipper's platform may not be fully accessible through Google Chrome from school-monitored devices running GoGuardian software unless you reach out to them.
Please note: Gipper is always available on any device or browser not restricted by the GoGuardian extension.
Our Product team has confirmed that when Gipper is accessed through Chrome on any school-monitored device running the GoGuardian extension, it is likely to stall or crash due to GoGuardian's network restrictions.
Since April 2022, we have investigated every method available to resolve this issue internally. However, GoGuardian has replied that they cannot take action unless the user reaches out to them personally.
The good news is that this can be handled by your IT department!
A quick explanation of the context is all that's needed. Please have them reach out to Chris via email at email@example.com or click "Chat with an Expert" at the bottom right of this page: https://support.goguardian.com/s/goguardian for live chat support 6 AM PST - 5 PM PST.
How do I Find Chrome Extensions?
- In Chrome, click the Menu (three-dot icon at the top-right corner)
- Hover over More Tools
- Select Extensions
Thanks for reading and we hope this was helpful! If you have any questions, please contact our Support Team via email at: firstname.lastname@example.org, use the green Help button in the Gipper Platform, or call our support phone line at (929) 207-8459!