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Performing a Factory Reset of your Elo Backpack Device

  • Updated

Occasionally, one needs to perform a factory reset of their Elo Backpack inorder to restore wipe the previously data or restore default settings. This can be an integral step in the initial setup or ongoing success of your hardware. 

 

This feature is available for:

  • Gipper Touch

 

Table of Contents

 

Performing a Factory Rest of your Elo backpack

In order to perform a factory reset on an Elo Backpack 4 or 5, please follow the steps below.

  1. Unplug the power cord from your Elo Backpack
    • Note: if it's easier to unplug the Elo Backpack power cord from the wall, you can choose to do that instead
  2. Hold the Home button on the Elo Backpack and reconnect power
image.png
  1.  Continue holding Home button until the screen starts Android Recovery, then release the Home button (a hold for about ~5 seconds then release typically does the trick)
  2. Confirm you're in the Android Recovery mode (screenshot below). If you're not, attempt steps 1- 3 again
image.png
  1. Press the Home button to move your selection down to Wipe data/factory reset
  2. Press the Power button to select Wipe data/Factory reset
  3. Press the Home button to move your selection down to Factory data reset
image.png
  1. Press the Power button to select Factory data reset. The process is automated and you will see Data wipe complete at the bottom when finished.
  2. After data wipe is complete, ensure Reboot system now is highlighted then press the Power button to reboot the system
  3. The device should go through a reboot phase and eventually return to a Wifi connection window
  4. If you have not plugged in an ethernet cable, connect to your organization's best wifi network
  5. You should then get to the below "three options" screen. At this point, PAUSE and send an email to Gipper Support using the details listed in the Confirming Factory Reset and Waiting for Next Steps Section
IMG_2796 (1).png

 

Confirming Completion of the Reset and Waiting for Next Steps

Once the factory reset has been completed and you've returned to the above three options screen please reach out to support@gogipper.com with the following message:

We have gone through the necessary factory reset steps and are now back on the three options screen. We are ready for next steps.

  • Note: if you already have an active thread with a Gipper Support Rep, there's no need to reach out to support@gogipper.com, you can just reply with the above message in the existing thread.

The Gipper team will then work directly with Elo to ensure your device has the latest software and is properly connected to the Gipper account. During this process, we may follow up with you to ask you to perform additional steps to help ensure your device is configured properly. Please do not take any further actions until you hear from us.

 

Thank you for reading! If you have any questions, please contact our team by emailing support@gogipper.com or calling (929) 207-8459.

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