Oops! Did your post not download or not get published and the page is taking longer to load? Let's work on troubleshooting this. Here are a few reasons why this might have happened.
Have you tried clearing your cache?
If a website isn't loading properly, clear your cache. Clearing your cache refreshes browser memory by cutting out unnecessary bits of code that are slowing it down. Here's a quick article on how this can be done on various browsers.
Is your browser up to date?
Newer browser versions are equipped with the resources that help improve the look and functionality of the website you're visiting. Older browser versions do not perform these tasks with the same speed as newer browsers. This makes your experience on the web slower, and can sometimes cause your browser to crash. Here's a quick article on how you can update your browser.
Is your device up to date?
To keep devices running smoothly and efficiently, manufacturers issue regular updates. These updates fix bugs and crashes and helps your device run better. Here's a quick article on how to update your device.
Do you have a stable internet connection?
The best way to determine whether or not you have a stable internet connection is by running a speed test. By clicking the link below, you will be a taken to a new tab which will prompt you to run an internet speed test. This test will give you upload and download speeds in MBPS (megabits per second), and below are a list of ranges indicating what are considered poor speeds to fast speeds.
Click here to run internet speed test
Got your internet speed? Perfect. Here's the breakdown of how to read your score:
50 MPBS: Very Slow
50 - 100 MPBS: Average
100-250 MPBS: Fast
< 250 MPBS: Extremely Fast
If you are experiencing issues on a very slow or average internet speed, consider switching to a mobile hotspot, using a wired ethernet cable rather than WiFi, or turning off WiFi (if on mobile) and using cellular. If you are still experiencing issues, please try contacting your service provider for additional steps.
Do you have your social media accounts linked?
In order to publish a graphic, you must first have your social media accounts linked. Gipper allows you to link multiple Twitter, Instagram and Facebook accounts. Here's an article walking you through this process.
Are you sure you scheduled your post?
To double-check if you've scheduled your post, you can visit the templates dashboard to see if it's in line and scheduled. Here's a quick article which will walk you through on how to check and delete your scheduled posts.
Note: If you've downloaded a video/motion graphic, do not close the tab while the video is downloading. You can, however switch to a new tab. Once the video is processed, a link will be sent to your registered email ID through which you will be able to download the video.
Still having issues?
Our sincerest apologies for the issues here. Please contact either support or your dedicated customer champion at email@example.com and we will get you back up and running ASAP.
Thanks for reading and we hope this was helpful! If you have any questions, please contact our Support Team via email at: firstname.lastname@example.org, use the green Help button in the Gipper Platform, or call our support phone line at (929) 207-8459!
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