When you schedule your design to publish to your social media accounts, our platform will post them directly to your Facebook/Instagram and/or Twitter. In some cases, when you go int your Schedule Posts screen, you may see a Contact Us in red.
What this means is that the design you scheduled was able to post to the corresponding social media account. This could be for a number of reasons including:
- The design was changed after scheduling the post
- This can mean the design was deleted in Gipper and/or content was changed on the design and saved prior to the schedule post time/date.
- The password for your social media account(s) was changed.
- A setting within your social media account was changed, serving the connection between Gipper and Facebook/Instagram/Twitter.
In these cases, the best option is to reconnect your social media. Steps on how to do so can be found here.
Additionally, also make sure the social media account are set up correctly - more information can be found here.
Thanks for reading and we hope this was helpful! If you have any questions, please contact our Support Team via email at: firstname.lastname@example.org, use the green Help button in the Gipper Platform, or call our support phone line at (929) 207-8459!